Case Study

The Complete Outsourcing Guide for Australian Accounting Firms (SMSF, Tax, Bookkeeping & Payroll)

First Time Outsourcing: A Success Story with a Melbourne Firm

1. Bookkeeping & Payroll

Bookkeeping and payroll are often outsourced first because they are:

  • repetitive
  • rules-driven
  • easy to document
  • predictable in timing
  • easy to quality-check

Ideal for:
✅ Week-to-week stability
✅ Clean monthly reporting
✅ Reducing internal admin load

2. BAS & Compliance

BAS outsourcing works best with the right structure:

Offshore team handles:

  • reconciliations
  • GST coding
  • BAS worksheets
  • working papers
  • basic queries

Onshore team handles:

  • review
  • client discussions
  • final signoff

This division keeps quality high and rework minimal.

3. Tax Return Preparation

Many firms outsource:

  • individual tax returns
  • company tax
  • trust tax
  • partnership returns
  • rental schedules
  • CGT working papers

It frees local staff to focus on higher-level review and advice.

4. SMSF

The most technical but also the most structured service to outsource.

Offshore team handles:

  • investment reconciliation
  • workpapers
  • member statements
  • tax return prep
  • audit support

Onshore team handles:

  • fund-level judgement
  • compliance interpretation
  • tricky events or restructures

5. Financial Statements

With clear templates and working papers, offshore teams can prepare:

  • year-end journals
  • depreciation schedules
  • balance sheet reconciliations
  • draft financials

The local team performs final review and adjustments.

6. The Hybrid Workflow Model

The best structure is:
Offshore = Preparation
Onshore = Review, advice, interpretation, client-facing

It keeps quality strong while freeing local capacity.

7. Where Firms Go Wrong

Common issues:

  • unclear templates
  • inconsistent bookkeeping
  • undocumented expectations
  • no central DMS
  • unclear communication channels

These aren’t outsourcing problems — they’re workflow problems.

PRO TIP

Before outsourcing anything, create one “Master Job Pack” for each service:

  • BAS
  • SMSF
  • Tax
  • Financials
  • Payroll

Include:

  • templates
  • naming conventions
  • sample notes
  • review expectations
  • checklists
  • examples of a “perfect file”

This one document will save hundreds of hours over time.

Final Thought

Outsourcing isn’t about replacing your local team. It’s about giving them the breathing room to focus on the work that actually needs their expertise.
When structured properly, outsourcing becomes a stable, predictable extension of the firm — not an experiment.

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